Know Your Resident
One record per resident across phone, web, AI bot and email, built for any UK council. It links to where each resident's data sits in back-office systems.
The problem
Councils can't see repeat contact or link escalations back to the original issue, because resident data is spread across many systems.
What we built
- A channel-agnostic layer that sits in front of back-office systems
- Tags to each resident's records in those systems, saved for reuse
- Request and issue tickets with complaint and councillor or MP escalation tracking
- GDPR built in
- Ready for Power BI or Fabric
Where it stands
MVP specification complete.